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Terms and Conditions

 

Delivery Schedule

Orders are usually disptached within 1-3 working days. However, items custom made to your specifications may take a little longer.

Online ordering and Credit Card Details

We understand the concerns you may have about entering sensitive credit card details. We would therefore like to assure you that this information is NOT stored on this web server; it is taken via a secure connection and is stored on a secure remote server and only aspects required for online transactional purposes are held online. The personal information and credit card details that we request are only used by us to fulfil your order.

We accept most major credit and debit cards except American Express. All transactions will be carried out in British Pounds (GBP).

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We reserve the right not to fulfill any orders received. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Tax

For orders made from the UK or the European Union, 20% VAT is included.

Guarantee

All products sold are brand new and unused unless clearly specified otherwise.

Returns Policy

We hope you never have to return an item to us. If you have any issues or problems with your order, please call us so we can assist. You have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. Some products are exempt, and can not be returned after processing of your order has begun, for example goods made to your specifications or modified from the manufacturers original specifications by your request. These include, but are not limited to, arrow shafts cut to your length, fletching of arrows, some custom made bows and custom made bowstrings. DVDs may not be returned if unsealed.

If you exercise your right of cancellation, you will be responsible for returning the goods to The Archery Company at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped with appropriate insurance and traceability. You must mark package and/or customs labels with "Returned Goods". If we are charged import duty on returned goods this will be deducted from any refund or credit. For your protection, we recommend that you use a recorded or insured delivery service, The Archery Company is not liable for any loss or damage whilst in return transit.

Refunds will be processed within 30 days from the receipt of the returned goods, subject to meeting IN FULL all requirements as set out in our returns terms.

Privacy

We do not redistribute, sell or rent your personal details to any third party. We will collect personal information about you which is used to process your order, contact you with regards to orders placed and contact you occasionally with regards information about The Archery Company.

Cookies

Cookies are used on this site to store information about your Shopping Basket. This information will autoatically be removed when a purchase has been made or it will expire automatically after 30 days. This allows you to select items for pucrhase, return within 30 days and still have the items within your shopping basket. If your browser does not accept cookies, you will be unable to place orders or benefit from the other features that use cookies.