If we have made an error with an item in your order and you would like to return it to us, then please contact us on 01767 262533 to discuss it first. We will try our best to rectify the issue and make sure you are happy with your purchase.
If you are not satisfied with an item you have purchased and want to return it for an exchange or refund, again please contact us before posting anything back to us. Returning an item without prior consent of The Archery Company could result in a delay of the returns process.
Under the Consumer Contract Regulations (Distance Selling Regulations - 2000) you have the right to cancel the contract relating to your order at any time up to the end of 7 working days after the goods are delivered. Some products are exempt, and cannot be returned after processing of your order has begun. Examples include goods made to your specifications or modified from the manufacturers original specifications by your request. These include, but are not limited to, arrow shafts cut to your length, fletching of arrows, some custom made bows and custom made bowstrings. DVDs may not be returned if unsealed.
If you exercise your right of cancellation, you will be responsible for returning the goods to us at your own cost. The Distance Selling Regulations (2000) places a duty on you to take reasonable care of the goods once you have exercised your right to cancel. Returned items must be packaged properly and shipped with appropriate insurance and traceability. The Archery Company will refund you within 14 days the value of the original order.
* Please note that return postage will only be refunded in the event of an error made by The Archery Company or in the event of an item becomes faulty or fails within the first 30 days of purchase.
** A returned item must be unused, in new condition and in the original packing that you received it in. All accessories, parts, screws, warranty cards, manuals etc must be included. The Archery Company can refuse the return / refund if items are not in the original packaging and/ or missing parts / showing signs of wear.
*** Our acceptance of a returns package from any courier / delivery person does not constitute a returns approval. Approval of returned merchandise is at the sole discretion of The Archery Company.
The Next Steps:
After a return has been agreed then please send the item back packaged appropriately and enclosing a note stating:
- The reason for return
- A copy of the sales receipt,
- Your full name, address, and a telephone number that we can contact you on during usual office hours.
*** If we have agreed to pay the return postage, you must return the item using the same delivery method as you received it. If you send back items using a more expensive service, we will not refund the additional costs.
Unfortunately sometimes things break.
In the event a product you have purchased from us becoming faulty or failing, please contact either ourselves or the Manufacturer directly.
If you are one of our international customers, it may be easier to contact the manufacturer initially. It is more cost effective for them to send any parts / new items directly to you, rather than through England.
We will do our best to help rectify the situation in a timely manner but of course, as with this type of situation, it is down to the manufacturer on how quickly the situation gets resolved. .
* Please be aware that you will be liable for all shipping / import duties and taxes occurred during the a warranty return process.